WHAT ABOUT CUSTOMS?
In most cases they don’t apply because the total cost of the order will be small. It’s up to you to find out if you have to pay it or not. Unless you have a large order you should be ok but please double check with your local customs.
Please note that import duties, taxes and charges (When applicable) are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimatess
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 3-5 Business days |
| Australia, Canada, France, Japan, New Zealand, South Korea, United Kingdom | 10-25 Business days |
| Europe | 15-30 Business days |
| Brazil, Mexico, Central America, South America, Asia, Africa | 20-40 Business days |
*This doesn’t include our 1-5 days processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order shipped that contains your tracking information.
If you haven’t received tracking info within 5 days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
PROCESSING TIME
Orders usually ship the next business day. Orders placed Friday-Sunday will ship out Monday.
Keep in mind:
We do our absolute best to ensure that you get your order on time. Please keep in mind that our carriers provide us with an estimated delivery. Rarely, packages can arrive outside of the given timeframe. Also, delays may occur during national holidays.
TRACKING YOUR ORDER
- Log in to your account
- Check your order history
- Click on the order number for the order you would like to track
- Click on the tracking link that appears on that order
- Also, once you place your order, you can select “Get shipping updates by SMS” to receive all tracking updates via text
- You can also find the tracking number for your order in the confirmation email you received.
SHIPPING TERMS & CONDITIONS
Please note that shipping times shown are from the date of dispatch. Once your order has shipped, you will receive an email with tracking information.
- Shipping may be delayed if additional credit card verification information is needed to process your order
- Orders placed a day prior or during a national holiday will be subject to possible delays in shipment
- Orders for packages that are not accepted by recipient will not be refunded
- Anrancee Store is not responsible for lost or stolen packages if delivery by tracking is confirmed – The customer assumes responsibility for any loss or damage of items
- By shopping at pingbicycle.com you agree to these terms and conditions