All products are made to order, and the manufacturing time is approximately 7 days. When the production is complete, we will need 7 to 14 days to deliver. So it takes about 15 to 25 days for you receiving the product after you pay the order. (There can be delays beyond our control such as customs, COVID-19 and postal service delays.)

Please note that because all our personalized items are one-of-a-kind, so this item cannot be returned or refund unless it is defective, damaged,wrong engraving , wrong size, wrong color or wrong tiem.

Our policy lasts 30 days. If 30 days have gone by since your order was delivered, and you didn’t contact us within 30 days, unfortunately we can’t offer you a refund or replacement.

Please contact us through our email support@pingbicycle.com with your name, order number, and the address you want right away! We may be able to correct the address before shipping.

When we ship, we will send you a e-mail with the carrier and tracking number. You can use this to track the status of your product and where it arrived. Or contact us by e-mail (our e-mail: support@pingbicycle.com) We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will get back to you with additional details on your order status.

Yes. To ensure that you can get your product intact. We will pack your items carefully and safely.